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SHIPPING & RETURNS

SHIPPING POLICY

CECIVIE currently ships to customers within the United States.

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Once your order is placed, you'll receive an order confirmation by email. When your order ships, we'll send you a shipping confirmation with tracking information when available.

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Shipping times and costs may vary depending on your order, destination, and shipping method. The applicable shipping options and charges will be displayed at checkout before you complete your purchase.

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Please make sure your shipping address is complete and accurate before placing your order.

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For questions about your order, contact us at support@cecivie.com.

RETURN & EXCHANGE POLICY

We want you to feel confident shopping with CECIVIE.

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If you're not satisfied with your purchase, you may request a return within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original condition and packaging.

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For hygiene and safety reasons, certain opened or used beauty, personal care, and wellness products may not be eligible for return.

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If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and make it right.

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To request a return, contact support@cecivie.com with your order number and the reason for your request. Please do not send items back before receiving return instructions from our team.

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Approved refunds will be issued to the original payment method after the returned item has been received and reviewed.

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